Privacy Policy | Pavesen

At Pavesen ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and share your information when you visit pavesen.com (the "Website") or use our services.

I. Who We Are

Pavesen is the controller of your personal data. You can contact us at: [email protected]

II. Information We Collect

We collect the following types of personal data:

Contact Data - name, email address, phone number, and business details provided via form fills or direct enquiries.
Transaction Data - records of services purchased and related communications.
Financial Data - payment details processed securely by our third-party payment provider. We do not store card details.
Technical Data - IP address, browser type, device information, and usage data collected automatically when you use our website.

We collect this information when you:

Fill out a form or contact us via the Website
Communicate with us by email or phone
Purchase a service
Use or interact with our Website

III. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide services
Manage client relationships in our secure CRM system
Process payments through trusted third-party providers
Improve our Website and services
Comply with legal and regulatory requirements

We will only process your data when permitted by law - typically because it is necessary to perform a contract, for our legitimate business interests, or to comply with legal obligations.

IV. How We Share Information

We may share your information with:

Our employees and trusted contractors, under confidentiality obligations
Third-party service providers (e.g., CRM, hosting, payment processors, analytics)
Regulators or law enforcement if legally required
Successor companies in the event of a business transfer or merger

We never sell your personal data.

V. Data Retention

Clients - we retain client records (including Contact, Transaction, and Financial Data) for up to six years for legal and tax purposes.
Enquiries that do not lead to a client relationship - retained for up to 12 months in our CRM before deletion, unless required for legal reasons.

VI. Cookies & Tracking

Our Website uses cookies to ensure functionality and improve user experience. You can set your browser to refuse cookies, but some parts of the Website may not function properly without them.

We use Google Analytics 4 (GA4) to collect anonymised data about how visitors use our Website, including pages visited, time on site, and general geographic location. This data is processed by Google and is used solely to help us improve our Website. Google Analytics sets cookies on your device to enable this tracking. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

VII. Data Security

We apply appropriate technical and organisational measures to keep your data secure and limit access to those who need it. In the unlikely event of a data breach, we will notify affected individuals and regulators where legally required.

VIII. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time (where consent is the basis of processing)
Restrict or object to processing in certain cases
Request transfer of your data to another provider
Complain to the UK Information Commissioner's Office (ICO) if you are not satisfied with how we handle your data

IX. Contact Us

If you have any questions about this policy or your data rights, please contact us at:

Email: [email protected]